Shipping policy

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We offer shipping options with USPS and UPS to fit all of your needs. Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time
UPS/USPS Standard Ground	3-5 business days
UPS/USPS Two Day	2 business days
UPS/USPS Overnight *	1-2 business days

* Delivery delays can occasionally occur.

 

*Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs & Taxes

Canapé is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) or are prepaid to the carrier when the item is shipped with DDP labels. 

Damages

Canapé is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside the U.S. with USPS, UPS, and DHL. You can find rates available at checkout.